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Shipping FAQ

SHIPPING FAQ

We offer FREE trackable international shipping

Standard Shipping Times:

US and Canada: 5 - 16 days

Australia and New Zealand: 7 - 19 days

Europe: 9 - 17 days

Latin America: 10 - 25 days

Africa: 10 - 25 days

Other countries: 14 - 30 days

Busy Season: 20-40 Days

Exceptions apply. Unfortunately, due to some specific customs procedures, the

delivery to some countries is not available at this time. We don’t ship to OFAC

sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

Some distant areas can take a bit longer, but we’ll get it to you!

  • The given delivery dates are estimates calculated from the date an order is

out for shipment, keeping in mind the transit time.

  • Deliveries might take longer than expected because of incorrect shipping

address, bad weather, stringent customs clearance procedures, or any other

unavoidable circumstances.

  • Please note that import duties, and any other additional import charges and

taxes are not included in the item price or shipping charges. These charges

are ultimately the buyer's responsibility.

 

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

 

PROCESSING TIME

The order processing time might take up to 1- 4 business days*. Processing includes

checking, packing, and sending your orders to the post-office. After all these

procedures, the tracking number will be provided to you via email.

  • If you place your after 11:45 am Central Standard Time on Friday, or over the

weekend (Saturday or Sunday), your order will be shipped the following

week.

 

ORDER PAYMENT

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.

 

 

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

 

ORDER CANCELLATION AND CHANGE REQUEST

We accept 12 hours' notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us.

We're available 24/7 at contact@purpleandlove.com

Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed. We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.

 

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